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Genesys CTI User Forum => Genesys-related Development => Topic started by: David Alvarez on September 29, 2017, 12:29:27 AM

Title: WDE Customizing - Supervisor can logof agents
Post by: David Alvarez on September 29, 2017, 12:29:27 AM

Hello, I am doing a customization for the WDE where the supervisor can log off their agents, and this service is already working properly.

I have trouble identifying the PLACE in which are logged each of the agents that would be shown to the supervisor. Any idea how to identify this?
Since the RequestAgentLogout method only log out by DN (Extension) and not by AgentID

This I am doing with PSDK.

Thanks in advance.

Title: Re: WDE Customizing - Supervisor can logof agents
Post by: cavagnaro on September 29, 2017, 03:11:37 AM

RequestQueryAddress

Enviado de meu E6633 usando Tapatalk

Title: Re: WDE Customizing - Supervisor can logof agents
Post by: PeteHoyle on September 29, 2017, 07:25:59 AM

Try using the


[code]string placeName = statServerService.GetPlaceFromAgent(agent.ConfPerson.EmployeeID, tenant_name, tenant_password);[/code]

Where  statServerService is IStatServerService.