Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: cavagnaro on September 25, 2017, 03:47:35 PM

Title: Get current ConnID from Interaction
Post by: cavagnaro on September 25, 2017, 03:47:35 PM

Hi guys
Having a situation here.


PSDK C#


I need to get the current connID of an interaction. I am developing a software which monitors a few DNs. The idea is that a supervisor can release a call (by business model) at any time.
Do I need to monitor the events of each DN to get the ConnID for the current call on each Event or is there a way I could just query the ConnID of a DN at any moment to send the RequestReleaseCall?


Thanks

Title: Re: Get current ConnID from Interaction
Post by: hsujdik on September 25, 2017, 04:28:52 PM

RequestQueryAddress might do the trick (you can even do that on the TestPhone on the Query tab to see how the output comes - EventAddressInfo). You don’t even need to be registered to the DN to perform the RequestQueryAddress (although you’ll need to be registered to send the RequestReleaseCall)

Title: Re: Get current ConnID from Interaction
Post by: Gabi on October 19, 2017, 01:54:48 PM

Do you have an IInteraction object? If you do, you can get the ConnID like this:

interaction.EntrepriseLastInteractionEvent.ConnID.ToString()

Title: Re: Get current ConnID from Interaction
Post by: cavagnaro on October 19, 2017, 01:58:13 PM

Thanks guys, got it.
Just to mention that the connid in the PSDK is always capital letters and TServer uses lower ones...so be careful with that.

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