Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: LearnerGuy on September 12, 2017, 07:18:33 PM

Title: How to close an opened intereaction
Post by: LearnerGuy on September 12, 2017, 07:18:33 PM

Hey guys I hope you all are doing well,

I have a question regarding the workbins,  as you know these are used to save interactions(drafts, sent emails, etc), I'm able to save interactions and open them, but in the provided methods I can't find one to update the workbin interaction information, please see the listed methods:

[list]
[li]createInteractionForPlaceDTO
createInteractionOnMediaForPlaceDTO
getAttachedData
getInteractionArchivesDTO
getInteractionsDTO
getInteractionsDTOFromAgent
getInteractionsDTOFromDn
getInteractionsDTOFromPlace
openInteractionForAgentDTO
openInteractionForPlaceDTO
setInteractionsDTO[/li]
[li][/li]
[/list]

So I'd like to request your help in order to know if it is possible to update a workbin interaction information or if I should delete the interaction from, and create a new one.

Thanks in advance.

Title: Re: How to close an opened intereaction
Post by: cavagnaro on September 12, 2017, 08:02:20 PM

To close you take it away from Workbin and send to a STOP object on the Business Process