Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: ashokr83 on September 05, 2017, 07:15:17 AM

Title: RONA not working for Genesys ORS Routing Script
Post by: ashokr83 on September 05, 2017, 07:15:17 AM

Hi,

I have developed a routing application using Genesys ORS Composer and handled the RONA concepts as well. If made a test call through Skype and leave the call as RONA, the call got dropped.

But if directly call the RP through Zoiper / X-lite soft phone its working as expected.

The logs shows "DNIS" parameter is as "Restricted". I'm not sure this is the root cause for this exception.

Any thoughts? Please help

~Thanks

Title: Re: RONA not working for Genesys ORS Routing Script
Post by: cavagnaro on September 05, 2017, 02:47:22 PM

And what is it supposed to do?
Which ORS version?
Logs?

Title: Re: RONA not working for Genesys ORS Routing Script
Post by: ashokr83 on September 06, 2017, 02:40:48 PM

Due to the code issue its not working. We found that. Thank you for your valuable reply.

Title: Re: RONA not working for Genesys ORS Routing Script
Post by: cavagnaro on September 06, 2017, 02:54:12 PM

Nice. Good you fixed ;)
Can you please post what was your error for future reference?


Enviado de meu E6633 usando Tapatalk