Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: apu321X on June 26, 2017, 03:30:07 PM

Title: Such as making a call to a queue and adding additional information?
Post by: apu321X on June 26, 2017, 03:30:07 PM

Hello, good day to all, I address you with all due respect.

I am new using the GENESYS API and would like to know how to make a call deriving it to a queue already created and additionally add information in the call.
If you could please help me with a fragment of code or some tutorial or manual to guide me.

Thank you in advance, and may God bless you

Title: Re: Such as making a call to a queue and adding additional information?
Post by: cavagnaro on June 26, 2017, 03:55:25 PM

Queue already exists...where?
Add information...like what? Strategy based?
API...which one?
Route from where to where? That is job of the strategy of switch unless you talk about a transfer?

Please detail more your question and full scenario


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