Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: TheLastEmperor on June 22, 2017, 02:24:27 AM

Title: custom outbound caller ID
Post by: TheLastEmperor on June 22, 2017, 02:24:27 AM

I'm looking to update the outbound caller ID for our agents based on the phone numbers they click in our CRM. On our old phone system, asterisk, I was able to achieve this by passing a custom caller ID on the originate method. (https://www.voip-info.org/wiki/view/Asterisk+Manager+API+Action+Originate)

Is there a method similar to asterisk's originate command which allows me to override the caller ID for outbound calls on Genesys? If not, do you have a recommendation on how I can achieve what I'm looking for?

Title: Re: custom outbound caller ID
Post by: postx on June 22, 2017, 01:28:29 PM

I assume you use SIPServer, if yes than CPNDigits is the keyword for your requirement.
Check SIPServer docs for it...