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Genesys CTI User Forum => Genesys-related Development => Topic started by: stephane.lameul on May 18, 2017, 03:30:18 PM

Title: [Composer] Transmitting variables between workflow and callflow
Post by: stephane.lameul on May 18, 2017, 03:30:18 PM

Hello people,
I've got some problems to transmit variables from a workflow to a callflow.

I fill a variable dynamically in a workflow and i call a callfow with a "play application" block.
In the callflow, i have an input variable which receive the workflow variable (i put it in parameters of the "play application" block) but the callflow variable stay undefined

Do you have ideas ?

thanks in advance

Title: Re: [Composer] Transmitting variables between workflow and callflow
Post by: cavagnaro on May 18, 2017, 04:39:17 PM

???  U need to attach as KVP, not variables as is another context

Title: Re: [Composer] Transmitting variables between workflow and callflow
Post by: TheDarkestStar on May 21, 2017, 01:47:16 AM

The only way to do it is to transmit it through UData as callflows are processed by MCP and not by ORS.

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Title: Re: [Composer] Transmitting variables between workflow and callflow
Post by: stephane.lameul on May 22, 2017, 08:39:40 AM

Hello,
Thanks for answers but i'm not experienced in composer.
I don't know what is KVP.

I found UData block in de workflow tab and i assign my variable to a literal key but i didn't find how to get this key in my callflow

Title: Re: [Composer] Transmitting variables between workflow and callflow
Post by: cavagnaro on May 22, 2017, 11:26:22 AM

Kvp is key Value pair, same as UData.
Now you have this keys ad part of the call, talk to your Genesys guys so they can explain and understand what you are doing.
Check TServer or URS logs for a better understanding

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