Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Naveen Kancharla on May 17, 2017, 07:24:57 AM

Title: Chat Transcript EJS Issue
Post by: Naveen Kancharla on May 17, 2017, 07:24:57 AM

Description:
Time stamp needs to get captured in Customer and Agent Chat window where as in the transcript, chat duration is getting updated.
After analysis we  found that the XSL code in Email Server Java required modification for getting timestamp captured in transcript. Can anyone help with this???

Sample:
00:00:04 MR.####: hi
00:00:06 #####: An agent will be attending your request in about0Minutes
00:00:51 #### : yes

Title: Re: Chat Transcript EJS Issue
Post by: PeteHoyle on May 17, 2017, 08:01:10 AM

Have a look here at how you can configure your transcript timestamp:

https://docs.genesys.com/Documentation/ES/latest/Admin/EmailSrv#transcrip103

You need ESJ 8.5.103.x or above

Title: Re: Chat Transcript EJS Issue
Post by: Naveen Kancharla on May 17, 2017, 10:41:10 AM

I have tried using below command on knowledge manager but still it not working.

<Genesys_Chat_Transcript><Timestamp>yyyy/MM/dd, hh:mm:ss aaa</Timestamp></Genesys_Chat_Transcript>

Title: Re: Chat Transcript EJS Issue
Post by: PeteHoyle on May 17, 2017, 10:56:57 AM

What version of ESJ are you using?

Title: Re: Chat Transcript EJS Issue
Post by: Naveen Kancharla on May 17, 2017, 11:35:23 AM

ESJ version 8.5.101.106 . I think it will not work did you have any alternative solution for it. 

Title: Re: Chat Transcript EJS Issue
Post by: Kubig on May 17, 2017, 11:53:15 AM

Upgrade the ESJ as was mentioned before, you are using the old version.