Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Rajnish@49 on December 07, 2016, 01:22:57 PM

Title: Button addition on log in screen of WDE.
Post by: Rajnish@49 on December 07, 2016, 01:22:57 PM

Hello All,

Is there way we can add, a Text_Box and button on Main Log in screen of WDE? If it is possible, Would request to guide me to correct 'Iview' name i need to refer to start with.

Thanks,
Rajnish

Title: Re: Button addition on log in screen of WDE.
Post by: daniel_san on December 07, 2016, 02:15:17 PM

Good question...  :o

Just wondering... why do yo want to do that?

Regards.

Title: Re: Button addition on log in screen of WDE.
Post by: cavagnaro on December 07, 2016, 03:56:45 PM

Indeed... Why add useless info for the login process... There are other ways to send data to 3rd party systems

Enviado de meu E6633 usando Tapatalk

Title: Re: Button addition on log in screen of WDE.
Post by: Rajnish@49 on December 07, 2016, 04:00:36 PM

We have some agents who log in to Avaya-One X communicator first, FOllowed by log in to Genesys WDE. And after so many training they forget to log in to One X communicator and try to log in using WDE. And they are not able to log in to WDE, As Extension is not registered.

SO we are planning to have one TextBox on log in screen, Where they can provide Extension and Through Custom Avaya Dev SDK we can register the Extension. So They will not need to log in to Avaya one X communicator. Directly they can log in to Avaya & Genesys through single click "LogIn" on WDE.

Thanks,
Rajnish

Title: Re: Button addition on log in screen of WDE.
Post by: Rajnish@49 on December 07, 2016, 04:11:46 PM

Hello Cavagnaro,

Would request you to please share more about Tapatalk, And how can send and Event to 3rd party system while while User clicks on button "Login" on WDE.

Thanks,
Rajnish

Title: Re: Button addition on log in screen of WDE.
Post by: cavagnaro on December 07, 2016, 04:42:28 PM

I think your Avaya system could call WDE as a software EXE and send parameters with it. In that way you won't see the login screen to fill data. Do remember a user posting that info here in the forum

Enviado de meu E6633 usando Tapatalk

Title: Re: Button addition on log in screen of WDE.
Post by: PeteHoyle on December 08, 2016, 10:01:32 AM

The command line arguments are detailed in the WDE Deployment Guide:

https://docs.genesys.com/Documentation/IW/latest/Dep/AgentLoginAndAuthentication

Title: Re: Button addition on log in screen of WDE.
Post by: Rajnish@49 on December 15, 2016, 07:58:28 PM

Thanks all for your help!!

I have got this working, Through DMCC API, I am able to register an Extension in telecommute mode. And once DN is registered, We fire an event to launch WDE by passing the user name and other parameters.

Thanks,
Rajnish