[quote author=mic link=topic=2532.msg45930#msg45930 date=1486991671]
Hey Guys
i am new to Genesys....actually i am having a training to be Genesys engineer but the documentation sometimes confuses me...
so after these years of experience in Genesys guys...what would you recommend me to do as a fresh genesys intern to get the knowledge and jdeployment done efficiently and in short time?
another question....is there any genesys documentation or any other third party can teach me how to read the log files and troubleshoot their components?
[/quote]
As already mentioned, plus a learning curve containing;
[list]
[li]Start high-level with how a Contact Center operates - what channels, processes and technologies are involved.[/li]
[li]Learn how the Platform>Framework>Solution relationships operate and understand how they are supported.[/li]
[li]Learn how things are operated, administered and controlled from within the Genesys CIM Platform and Framework.[/li]
[li]Learn how a Solution is built - which component Applications and peripherals make them up - and what methods are used for them to interact and communicate.[/li]
[li]Learn the methods used to invoke state changes and interactions between specific Applications and components, to better understand logging.[/li]
[li]Use the documentation provided with the Solution Applications to understand what logging error messages exist - and what to do when they appear.[/li][/list]
