Author Topic: Agent receiving  (Read 2248 times)

Offline ghreddy2000

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Agent receiving
« on: August 18, 2016, 05:08:23 PM »
Agent
« Last Edit: August 18, 2016, 06:52:29 PM by ghreddy2000 »

Offline cavagnaro

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Re: Agent receiving emails in ACW status while working on Workspace
« Reply #1 on: August 18, 2016, 05:16:36 PM »
ACW doesn't exist on MCR environment, so nothing is wrong. Agent can reject interaction if wants to and it will return to the queue.


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