« previous next »
Pages: [1]   Go Down

Author Topic: Detailed Login/Logout Report  (Read 3275 times)

Tony

  • Guest
Detailed Login/Logout Report
« on: January 01, 1970, 12:00:00 AM »
Does anyone know how to create a detailed Login/Logout report in Brio that will tell you the exact time when an agent logs in and out of the phone in time format HH:MM:SS?

Logged

John Doe

  • Guest
Detailed Login/Logout Report
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • Use the Stat Server tables but I believe Brio is only licensed for CCA.
    Logged

    Superglide

    • Guest
    Detailed Login/Logout Report
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • Our vendor told us it was included.
    Logged

    Zilan

    • Guest
    Detailed Login/Logout Report
    « Reply #3 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • Some details in table "Agent_Login" might help. Somehow my report display both agent current and old on the same row (I'm reusing agent id).
    Logged
    Pages: [1]   Go Up
    « previous next »