Hello everybody,
I am facing to an issue between Verint Impact360 v11 and Genesys Alcatel TServer 8.1.002.02.
It seems that Verint uses an AddressType AgentID to register agent whereas the TServer expects to receive an AddressType Position.
Do you know what is exactly the difference between AddressType AgentID and AddressType Position ?
Have you any idea to solve my issue ?
[code]
12:10:12.959 Trc 04541 RequestRegisterAddress received from [904] (00000a88 Verint Recording xxx.xxx.xxx.xxx:27148)
message RequestRegisterAddress
AttributeReferenceID 6816
AttributeThisDN '47747'
[b][color=red]AttributeAddressType 1 (DN)[/color][/b]
AttributeRegisterMode 2
AttributeControlMode 0
12:10:12.959 Trc 20006 Number of seat licenses in use 137 out of 9999 available
(tservice_proc) AddressType changed to 2 for 47747 based on CME
(tservice_proc) ControlMode set to 1 for 47747
12:10:12.959 -- created: CRequest@1a40ab0 RequestRegisterAddress-Verint Recording[904]/6816
12:10:12.959 +++ CIFace::Request +++
-- new invoke
Parsed: RequestRegisterAddress
From: Verint Recording[904]/6816
Numbers: +<47747> -<none>
Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
-----
12:10:12.959 Trc 36002 Request rejected: error code 128(Bad DN type for DN registration)
@12:10:12.9590 [0] 8.1.002.02 send_to_client: message EventError
(Bad DN type for DN registration)
AttributeEventSequenceNumber 00000000000f398f
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 959000
AttributeTimeinSecs 1464084612 (12:10:12)
AttributeErrorCode 128
AttributeErrorMessage 'Bad DN type for DN registration'
AttributeRegisterMode 2
AttributeThisDN '47747'
AttributeReferenceID 6816
[b][color=red]AttributeAddressType 2 (Position)[/color][/b]
AttributeControlMode 1
AttributeClientID 2696
12:10:12.959 Int 04545 Interaction message "EventError" sent to 904 ("Verint Recording")
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