IWS Push Preview Emulator

[Adam_W]

Genesys Agent Scripting doesn't yet support Push Preview dialling mode, so until it does I'm trying to create an Interaction Workspace customisation that achieves the same thing with normal Preview mode.

At a high level, what I want to happen is that when the agent makes themselves ready, IWS checks to see whether there are already any inbound calls in the agent's subscribed queues and if not, it automatically requests a Preview record for whichever campaign they are in.

I've created a customised module that inserts a command when the agent makes themselves ready.  This command will contain all the handling for querying Statserver and deciding which campaign to request a record from.

There are two parts I am struggling with:

1.  How to get the list of currently subscribed campaigns for that agent;
2.  The correct command to use to make a preview request (apparently "CampaignGetPreviewRecord" is deprecated since 81.300.17)

Anyone have any experience with these?

[René]

Hi Adam,

[quote]1.  How to get the list of currently subscribed campaigns for that agent;[/quote]
Use GetAllCampaigns method of ICampaignService interface.

[quote]2.  The correct command to use to make a preview request (apparently "CampaignGetPreviewRecord" is deprecated since 81.300.17)[/quote]
Use GetPreviewRecord method of ICampaignService interface.

R.

[Adam_W]

Perfect, thanks René!

[daniel_san]

Hi,

Anybody knows if Push Preview Campaigns are supporting Agent Scripting now?

I can see Agent Scripting on any type of interacion (progressive, pull preview...) but it is not working on Push Preview mode. 

Can´t see information about push preview on the Scripting manual.

Tnx!