Difference between Agent Group and DN group

[Dimitry]

Hi ,
I am quiet new to Genesys. Could you please let me know what is the difference between agent Group and DN group ? How would this help in terms of Stat server application ?

[Dionysis]

Agent group contains agents, and a DN group contains DN's.

So stat server can monitor a group of DN's using a DN Group, or a group of agents using an Agent Group.

[Dimitry]

Thanks Dionysis

So when I have to calculate the number of agent logged of specific skill type , number of agent in calls now etc I should collect the stats against the agent group  . So the stat server will give the sum of all agent details right ?



When I have to calculate the number of calls entered to the particular group , number of calls that has abandoned , the stats can be taken from DN group .. right ?

[Dionysis]

That's correct.