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Author Topic: IWS Showing Logged off Agents  (Read 2288 times)

Offline Shooter

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IWS Showing Logged off Agents
« on: May 24, 2016, 07:37:02 AM »
When our offshore agents are searching onshore agents name in IWS search window to transfer the calls but IWS is showing all those agents status as logged off. And same thing is happening when onshore agents are trying to do.
Please suggest the root cause and solution of this issue.
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Offline Kubig

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Re: IWS Showing Logged off Agents
« Reply #1 on: May 24, 2016, 07:52:54 AM »
Check statserver to which is the IWS connected if you are able to see correct state there. If no, try to restart the stat server. If yes, check your IWS configuration to allow display object's status
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Offline Shooter

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Re: IWS Showing Logged off Agents
« Reply #2 on: May 24, 2016, 09:40:42 AM »
Thanks Kubig..!!

May I know which IWS configuration need to be checked that allows display object's status.
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