WDE Customization - Outbound Email

[aroyappan]

Hi,

Is it possible to change the default font and text size for all outbound email?
Also I want to change the "To" address on all reply email.
Should I replace the entire view to make these changes?

Thank you,
Royappan

[cavagnaro]

Fonts are done by IWS/GAD options
Changing the To field...can be done on the strategy

[aroyappan]

[b]Fonts are done by IWS/GAD options[/b]
I checked the workspace options, but I dont see it in there.

[b]Changing the To field...can be done on the strategy
[/b]
When I hit reply button from the email interaction window, does it hit the strategy at that point?

[cavagnaro]

When you hit Reply the interaction goes to your Outbound Queue and then a strategy...

About fonts..well can't find neither for IWS/WDE...GAD is there. Weird...maybe ask Genesys directly

[cavagnaro]

Two possible answers:

- E-Mail: WDE Rich Text Editor presents in 'font' drop down list the fonts available at a system level in user workstation.
Basically the font must be recognized (this means 'install' the font) at Windows system level

Possible options hidden??

email.last-font-size=11
email.last-font-family=Calibri

Test

[aroyappan]

[b]When you hit Reply the interaction goes to your Outbound Queue and then a strategy...
[/b]
Thank you

[b]About fonts..well can't find neither for IWS/WDE...GAD is there. Weird...maybe ask Genesys directly[/b]
I did ask Genesys this was their reply.
[i]"Regarding your question if it is possible to automatically change to black all text pasted into WDE email editor, the answer is that is not possible.

The font size and type are saved on the agent person annex tab at logout (if the agent has enough rights) on two options with the last value selected by the agent:
    email.last-font-family
    email.last-font-size
   
These options are not WDE options (you cannot configure them on the WDE application) you can configure, but internal options to keep the last selected font.
The font applies to new text typed after the agent selects a new font/size.

If you need the functionality to force one font type/size/colour to be the same on all outbound email interactions and remove the availability of the agent to change it please open a Feature Request with as much details as possible on Feature Request business requirements and use case description.
The product management team will evaluate the request to decide if it can be implemented.

Sorry for the inconvenience this might cause."[/i]

I'm new to customization. I wanted to know if that can be done by customization.My understanding is to replace the InteractionOutboundEmailToolbarView  in the InteractionsBundleRegion. Am I correct? But does it involve too much effort?

[cavagnaro]

Please don't mix threads, you already asked in another one.

[aroyappan]

Sorry, I removed

[cavagnaro]

As the email is maded as HTML format you could make it as you want in theory

[aroyappan]

I have to remove the existing [i]OutboundEmailView[/i] from [i]InteractionsBundleRegion[/i].
Then create a new view for the Outbound Email [i]OutboundEmailExView[/i] and the new control should implement [i]IOutboundEmailView[/i].
Register the new view [i]OutboundEmailExView[/i].
Populate the from, to, subject, CC, BCC, Body,... from the [i]IOutboundViewModel[/i].