Cannot login while forwarding set

[Leonxxx86]

Agent not able to login and when i looked in t server CUCM I found the below error message, can someone please advise how to resolve the issue? Thanks

@11:37:19.9930 [gctm] TMsg [RequestAgentLogin(xxxxx)] Generating EventError [700: 'Cannot login while forwarding set']

[cavagnaro]

On the Cisco remove/disable the forwarding set feature. Should be a prefix, ask your Cisco guys.

[Leonxxx86]

Thanks cavagnaro for your quick reply!

[Leonxxx86]

I have checked with the Cisco guys, they advised there is no call forwarding on the DN. Can you please advise? Thanks

[cavagnaro]

That message is coming from your Cisco, so ask them to verify that DN. Must have something wrong with it

[Leonxxx86]

Thanks cavagnaro, I'll check with them again. I was thinking to delete the DN from CME and create it again?

[cavagnaro]

Can try, might be also a bad status stuck on TServer, can try to disable/enable again

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[nonny]

Make sure it's not set to forward to voicemail specifically

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[nonny]

What happens if you call the phone?

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[Leonxxx86]

It was set to forward to VM before but we disabled it. I have deleted the DN from CME and created it again and that fixed it. Thanks