Connect Web Services to Genesys

[wJuan]

Hi..,

How could i use my Web Service to Genesys?


Thanks!.

[cavagnaro]

Like...where on Genesys?

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[wJuan]

yes. On Genesys, i want to extract ANI from genesys.

it's possible?


[quote author=cavagnaro link=topic=9098.msg40783#msg40783 date=1442010822]
Like...where on Genesys?

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[/quote]

[cavagnaro]

You already asked and was answered. So now you talk about a WS and end up with ANI question again?
Make up your mind.

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[wJuan]

Sorry,

I need a WS as an input variable is the ANI and so we can use the ANI in another application.



[quote author=cavagnaro link=topic=9098.msg40785#msg40785 date=1442014003]
You already asked and was answered. So now you talk about a WS and end up with ANI question again?
Make up your mind.

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[/quote]

[cavagnaro]

Already answered you. ANI[] function will do it. As said, read documentation Juan.

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[wJuan]

Thanks,

It can extract the variable ANI session that is currently the customer?



[quote author=cavagnaro link=topic=9098.msg40787#msg40787 date=1442015148]
Already answered you. ANI[] function will do it. As said, read documentation Juan.

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[/quote]

[daniel_san]

Try to be more specific. What parts of Genesys are you using?

Regards.

[wJuan]

I'm using Telemarketing, i need to extract the UserAgent and PhoneCall with a programing language.



[quote author=daniel_san link=topic=9098.msg40796#msg40796 date=1442212669]
Try to be more specific. What parts of Genesys are you using?

Regards.
[/quote]