Hadoop And Bigdata Scope in Genesys

[Shooter]

Hi All,

Can someone please tell me about the scope of Hadoop and bigdata in Genesys?
Is it useful to Learn these thing in Genesys?

[Adam G]

....not yet....

[Shooter]

Hi adamgill,

Thanks for your response.
But Genesys is also moving to cloud. And in Genesys also we need data management. Then we should have scope in bigdata and hadoop in genesys.
Can you please provide move thoughts on this.

[Adam G]

That is perfectly true.  But Genesys are still busy selling GIM/GI2 (Infomart).  It's not their fault - they simply don't have the vision and they like selling stuff...

If you want data reporting skills for Genesys look for some ETL skills and Data Warehousing management in MSSQL/Oracle/DB2/Sybase/Informix - and brush up on your SAP Business Objects/BOU skills.

[Shooter]

Hi adamgill,

Thanks for your response.
One more question. I want to go to GIM certification, but as far as I found out it looks like I need to go to some genesys class room training then only I can go for certification.
Can you please tell me the exact steps to go for genesys certification?

[Adam G]

I don't work for Genesys...

Pretty sure their current training curriculum is very comprehensive - and very easy to find.  Perhaps if you type in "Genesys University Training Curriculum" in Google in your browser?

Note to self: never underestimate the ability of others to ask questions about questions.

[Kubig]

It depends on your relationship with Genesys. If you are a partner, the certification should be passed without any training visit before. In other cases, you have to visit training which are mentioned as required for specific certification. So, contact your Genesys person and ask for the approach for pass the certification.

[Adam G]

...in all honesty, there is no substitute for experience...

Genesys training is good for the basics, but you can only learn how to develop, operate, administer and fix real issues by working in a real, operational environment.  In my past experience, the training labs assume that everything is working perfectly - and that is never the case in the real world.

[Kubig]

[quote]...in all honesty, there is no substitute for experience...

Genesys training is good for the basics, but you can only learn how to develop, operate, administer and fix real issues by working in a real, operational environment.  In my past experience, the training labs assume that everything is working perfectly - and that is never the case in the real world.[/quote]

totally agree real-life experience is the best source of knowledges.

[Dionysis]

[quote author=adamgill link=topic=9048.msg40563#msg40563 date=1440065126]
...in all honesty, there is no substitute for experience...

Genesys training is good for the basics, but you can only learn how to develop, operate, administer and fix real issues by working in a real, operational environment.  In my past experience, the training labs assume that everything is working perfectly - and that is never the case in the real world.
[/quote]

+1

As someone who hires Genesys people, I'd much rather hire someone smart and driven and teach them to use Genesys than hire someone who's been and done the training.  Genesys training teaches you the "Genesys vocabulary", but you need to learn to really use it in the real world. 

There is no greater learning experience than knowing there are 1,000+ people sitting around unable to work and queues building up to an hour long, all waiting for you to fix whatever it is you just broke.