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Offline S2H

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main mask failed
« on: April 03, 2015, 08:15:28 PM »
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I have built a ccpulse view. In that one of the stat is total short abandoned calls. I have built the metric    mainmask- call abandoned, call abandoned from ringing. Category- total numberintimerange, subject- dn action, objects- queues. But it shows as mainmask failed in ccpulse. Please help regarding the issue
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Adam G

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Re: main mask failed
« Reply #1 on: April 03, 2015, 08:31:59 PM »
What have you defined for your TimeRange?
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Offline S2H

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Re: main mask failed
« Reply #2 on: April 04, 2015, 12:06:37 PM »
Thanks for your reply. I have default, Growing time profile. In which and all scenarios i will get mainmask failed error.
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Adam G

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Re: main mask failed
« Reply #3 on: April 04, 2015, 12:20:32 PM »
Generally; I would check each of the details in cfg/CIM/StartServer to make sure that there are no anomalies or items missing.

Specifically; If you have a "default" set anywhere - make sure that "default" has actual values - and make sure that it has not been left unconfigured with "null" values.

HTH?
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Offline S2H

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Re: main mask failed
« Reply #4 on: April 04, 2015, 01:06:23 PM »
whether i need to check the  statserver logs regarding this.
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Adam G

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Re: main mask failed
« Reply #5 on: April 04, 2015, 01:28:46 PM »
Generally; I would check each of the details in cfg/CIM/StartServer to make sure that there are no anomalies or items missing.

Specifically; If you have a "default" set anywhere - make sure that "default" has actual values - and make sure that it has not been left unconfigured with "null" values.

HTH?
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