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Author Topic: Genesys Docs Offline...?  (Read 18073 times)

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Adam G

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Genesys Docs Offline...?
« on: March 05, 2015, 09:56:18 AM »
...is it offline for everyone..?

[url=http://docs.genesys.com/Documentation]http://docs.genesys.com/Documentation[/url]

?
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Offline Kubig

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Re: Genesys Docs Offline...?
« Reply #1 on: March 05, 2015, 11:08:56 AM »
No, these sites are on-line for me
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Adam G

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Re: Genesys Docs Offline...?
« Reply #2 on: March 05, 2015, 12:54:27 PM »
...it was a glitch...

thanks!
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Offline Grand_Master

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Re: Genesys Docs Offline...?
« Reply #3 on: June 15, 2015, 02:53:35 AM »
Buggered for me - I keep getting a request to log in.
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Adam G

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Re: Genesys Docs Offline...?
« Reply #4 on: June 15, 2015, 08:57:08 AM »
...it looks like it's been reigned in....

Anyone else have a viewpoint?
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Offline Kubig

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Re: Genesys Docs Offline...?
« Reply #5 on: June 15, 2015, 09:03:10 AM »
Docs site requires have an account at least on customer support portal.
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Adam G

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Re: Genesys Docs Offline...?
« Reply #6 on: June 15, 2015, 09:22:49 AM »
I haven't been there for a while - it was open to everyone, previously....
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Offline cavagnaro

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Re: Genesys Docs Offline...?
« Reply #7 on: June 15, 2015, 02:07:40 PM »
http://docs.genesys.com/Documentation/Enterprise is open, there are specific sections only that requires a login
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Offline Kubig

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Re: Genesys Docs Offline...?
« Reply #8 on: June 16, 2015, 08:42:59 AM »
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    • I am not sure about it, Cav (see web page fragment):

    [quote]
    Please Log In To Customer Care My Support

    Genesys Customers and Partners:

    Access to content on the Genesys Documentation website requires you to log in to My Support first, and then navigate to the desired documentation by using either the search feature of our site or existing links. You can also reach the Genesys Documentation website from My Support "Home" by selecting "Product Documentation" on the top menu.

    Bookmarks will no longer allow direct access to Genesys Documentation, nor will entering direct URLs in your browser.


    Genesys Employees:

    Access to all Technical Publications content is available from inside the Genesys firewall (or via VPN).
    [/quote]
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    Offline pattadon

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    Re: Genesys Docs Offline...?
    « Reply #9 on: June 16, 2015, 09:58:53 AM »
    I just request an account for access the docs in Genesys Portal

    How long when I will get the approval ?  ??? ???
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    Adam G

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    Re: Genesys Docs Offline...?
    « Reply #10 on: June 16, 2015, 10:18:02 AM »
    [quote author=Kubig link=topic=8744.msg39828#msg39828 date=1434444179]
    I am not sure about it, Cav (see web page fragment):

    [quote]
    Please Log In To Customer Care My Support

    Genesys Customers and Partners:

    Access to content on the Genesys Documentation website requires you to log in to My Support first, and then navigate to the desired documentation by using either the search feature of our site or existing links. You can also reach the Genesys Documentation website from My Support "Home" by selecting "Product Documentation" on the top menu.

    Bookmarks will no longer allow direct access to Genesys Documentation, nor will entering direct URLs in your browser.


    Genesys Employees:

    Access to all Technical Publications content is available from inside the Genesys firewall (or via VPN).
    [/quote]
    [/quote]

    Funny how it's been open to the public for so long and now they want to bring it back, in-house.  That's closed-loop marketing for you! :)
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    Offline Timur Karimov

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    Re: Genesys Docs Offline...?
    « Reply #11 on: June 16, 2015, 10:21:41 AM »
    Looks like what they broke something on the portal. Right now , for example, all works from one my PC after I'm logged in and in the same time from another PC doesn't work even I logged to.
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    Adam G

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    Re: Genesys Docs Offline...?
    « Reply #12 on: June 16, 2015, 12:24:58 PM »
    ...not allowing multiple logins...? That could be it.
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    Adam G

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    Re: Genesys Docs Offline...?
    « Reply #13 on: June 16, 2015, 12:50:00 PM »
    ....others have noticed that it is not working, even after logging in.... I'm guessing this is a site glitch.
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    Offline cavagnaro

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    Re: Genesys Docs Offline...?
    « Reply #14 on: June 16, 2015, 07:08:16 PM »
    Guys I have tested from several browsers and computers...no login id requested ever...as Adam says it may be a glitch
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