Serious Help with a DirectTalk IVR Needed

[Superglide]

Hi all, and round on the bar from me.

We are implementing a large 6.5 DT/6 install (starts at 180 ports per IVR) and are having major problems getting the system to stay available for any length of time. The errors we see are:

11 Timeouts from the IVR Driver logs
and an eventual timeout from the d2is Custom Server in DT/6

This one has us (and the labs to date) baffeled.

Any Dt/6 sites out there that can help?

[Kevin]

We are working with a vendor, who also had timeout issues, but I believed that they resolved them in this way:
1. Make sure that you are calling the "NotifyCallStart" at the beginning of the application;
2. put a pause in afterwards maybe only 250 milliseconds to give the data time to get across the network. According to the documentation, without an event after the NotifyCallStart, no other call will succeed;
3. Make sure that the "NotifyCallEnd" is getting called for each call.