Statistics PSDK CurrentState for Agent

[gstkein]

Hello, I´d like to know how to query the current state for an agent in order to know if he/she is Ready/NotReady/AfterCallWork for different medias.

Also how to know if the agent is logged in or not at all.

Thanks in advance for any information

[Kubig]

Try to use Statistic with Category "CurrentTargetState" or "CurrentState".

[gstkein]

Thanks that worked, I cannot filter status per media though.

I get status 4 for ready, 8 for not ready and 9 for acw, do you know if there is any documentation or Enum for interpreting theese numbers?

Thanks

[Janis]

4 WaitForNextCall (Ready)
5 OffHook
6 CallDialing
7 CallRinging
8 NotReadyForNextCall
9 AfterCallWork
13 CallOnHold
16 ASM_Engaged
17 ASM_Outbound
18 CallUnknown
19 CallConsult
20 CallInternal
21 CallOutbound
22 CallInbound
23 LoggedOut

[Janis]

We are using following stat to get detailed information about agent state:

Category=CurrentState
MainMask=*
Objects=Agent
Subject=DNAction

You should get list of all active actions by media. Do filtering in your code.

[cavagnaro]

You monitor the DNS associated to the Place associated to the agent, not the agent itself

[gstkein]

I see, I´ll look into it, thank you all. BTW janisk where did you get that list from?

[Janis]

The List comes from StatServer Deployment guide where the STATUS Table is described.

[gstkein]

Thanks

[gstkein]

I´ve managed to obtain the desired result using janisk´s stat definition with a RequestOpenStatisticEx.

The only problem is that I´m using the deprecated DnActionMask class, is there any alternative to it?

Thank you all

Code:

RequestOpenStatisticEx request =
RequestOpenStatisticEx.create();

StatisticObject object = StatisticObject.create();
object.setObjectId("MCR_Agent0");
object.setObjectType(StatisticObjectType.Agent);
object.setTenantName("Environment");
object.setTenantPassword("");

Notification notification = Notification.create();
notification.setMode(NotificationMode.Periodical);
notification.setFrequency(2);

DnActionMask mainMask = ActionsMask.createDNActionsMask();
mainMask.setBit(DnActions.WaitForNextCall);
mainMask.setBit(DnActions.CallDialing);
mainMask.setBit(DnActions.CallRinging);
mainMask.setBit(DnActions.NotReadyForNextCall);
mainMask.setBit(DnActions.CallOnHold);
mainMask.setBit(DnActions.CallUnknown);
mainMask.setBit(DnActions.CallConsult);
mainMask.setBit(DnActions.CallInternal);
mainMask.setBit(DnActions.CallOutbound);
mainMask.setBit(DnActions.CallInbound);
mainMask.setBit(DnActions.LoggedOut);

DnActionMask relMask = ActionsMask.createDNActionsMask();

StatisticMetricEx metric = StatisticMetricEx.create();
metric.setCategory(StatisticCategory.CurrentState);
metric.setMainMask(mainMask);
metric.setRelativeMask(relMask);
metric.setSubject(StatisticSubject.DNAction);
metric.setTimeProfile("Default");
metric.setIntervalType(StatisticInterval.GrowingWindow);

request.setStatisticMetricEx(metric);

request.setNotification(notification);
request.setStatisticObject(object);

RESULT:
[INFO,StatServerProtocol,2015-02-03 13:17:07,077] - com.genesyslab.PCT.invoker:149 - 'EventInfo' (2) attributes:
VOID_VALUE [object] = ObjectValue: AgentStatus {
  AgentId = MCR_Agent0
  LoginId = 7003
  Status = 4
  Time = 1230848819
  Place = PlaceStatus {
    PlaceId = SIP_Server_Place9
    PlaceStatus = 4
    Time = 1230848819
    DnStatuses = DnStatusesCollection (size=3) [
      [0] DnStatus {
        DN Id = 7009
        SwitchId = SIP_Switch
        GSW DN TYPES = 1
        DN Status = 4
        Time = 1230848428
        Actions = DnActionCollection (size=1) [
          [0] DnAction {
            Action = WaitForNextCall
            Time = 1230848428
            ActionDataType = CallData
            ConnectionId = 0000000000000000
            DNIS = null
            ANI = null
            UserData = null
          }
        ]
      }
      [1] DnStatus {
        DN Id = chat
        SwitchId = null
        GSW DN TYPES = 0
        DN Status = 4
        Time = 1230848819
        Actions = DnActionCollection (size=1) [
          [0] DnAction {
            Action = WaitForNextCall
            Time = 1230848819
            ActionDataType = CallData
            ConnectionId = 0000000000000000
            DNIS = null
            ANI = null
            UserData = KVList:
'MediaType' [str] = "chat"
          }
        ]
      }
      [2] DnStatus {
        DN Id = email
        SwitchId = null
        GSW DN TYPES = 0
        DN Status = 8
        Time = 1230848814
        Actions = DnActionCollection (size=1) [
          [0] DnAction {
            Action = NotReadyForNextCall
            Time = 1230848814
            ActionDataType = CallData
            ConnectionId = 0000000000000000
            DNIS = null
            ANI = null
            UserData = KVList:
'MediaType' [str] = "email"
'ReasonCode' [str] = "Break"
          }
        ]
      }
    ]
  }
}

[Kubig]

Statistic PSDK is not deprecated - may be you are using old version of specific library.

[gstkein]

I´ve fixed it, what was marked as deprecated was "DnActionMask mainMask = ActionsMask.createDNActionsMask(); "

I just replaced that for it´s parent class since there was no difference between both and it worked.

RequestOpenStatisticEx request =
RequestOpenStatisticEx.create();

StatisticObject object = StatisticObject.create();
object.setObjectId(agentEmployeId);
object.setObjectType(StatisticObjectType.Agent);
object.setTenantName(tenantName);
object.setTenantPassword("");


Notification notification = Notification.create();
notification.setMode(NotificationMode.Immediate);


DnActionsMask mainMask = new DnActionsMask();
mainMask.setBit(DnActions.WaitForNextCall);
mainMask.setBit(DnActions.CallDialing);
mainMask.setBit(DnActions.CallRinging);
mainMask.setBit(DnActions.OffHook);
mainMask.setBit(DnActions.NotReadyForNextCall);
mainMask.setBit(DnActions.CallOnHold);
mainMask.setBit(DnActions.CallUnknown);
mainMask.setBit(DnActions.CallConsult);
mainMask.setBit(DnActions.CallInternal);
mainMask.setBit(DnActions.CallOutbound);
mainMask.setBit(DnActions.CallInbound);
mainMask.setBit(DnActions.LoggedOut);

DnActionsMask relMask = new DnActionsMask();

StatisticMetricEx metric = StatisticMetricEx.create();
metric.setCategory(StatisticCategory.CurrentState);
metric.setMainMask(mainMask);
metric.setRelativeMask(relMask);
metric.setSubject(StatisticSubject.DNAction);
metric.setTimeProfile("Default");
metric.setIntervalType(StatisticInterval.GrowingWindow);

request.setStatisticMetricEx(metric);

request.setNotification(notification);
request.setStatisticObject(object);

[callmevijayc]

Any have idea how to get the statistics for statistics category CurrentTargetState. I am getting result for  statistics category currentState but not for CurrentStatetrager

[RobertH]

You need to open stat and subscribe for updates. "StatisticCategory.CurrentTargetState" is different from others, you can't peek it.
Reason is that, if you will query long list of objects, it may cause stat server performance HIT.

So use of this stat is:
- open
- it gets current values for all objects (HIT)
- it is getting deltas on each objects on state change

your application must add stat server event handler and handle updates for this stats.

On Open:
Message= 'EventStatisticOpened' (22) attributes:
TM_LENGTH [int] = 0
LONG_VALUE [int] = 0
USER_REQ_ID [int] = -1
TM_SERVER [int] = 1438869600
REQ_ID [int] = 1
Message= 'EventCurrentTargetStateSnapshot' (17) attributes:
TM_LENGTH [int] = 0
USER_REQ_ID [int] = -1
LONG_VALUE [int] = 0
CURRENT_TARGET_STATE_INFO [CurrentTargetState] = CurrentTargetStateSnapshot (size=1) [
    [0] CurrentTargetStateInfo {


On change state (be aware: Not Ready to NotReady - Reason is not change state for this stat)
Message= 'EventCurrentTargetStateTargetUpdated' (19) attributes:
CURRENT_TARGET_STATE_DELTA [CurrentTargetState] = CurrentTargetStateDelta

[code]
RequestGetStatisticEx req = RequestGetStatisticEx.create();
StatisticObject object = StatisticObject.create();
object.setObjectId("agentusername");
object.setObjectType(StatisticObjectType.Agent);
object.setTenantName("Environment");
object.setTenantPassword("");

StatisticMetricEx statisticMetricEx = StatisticMetricEx.create();
statisticMetricEx.setCategory(StatisticCategory.CurrentTargetState);
statisticMetricEx.setSubject(StatisticSubject.AgentStatus);
ActionsMask actMask = ActionsMask.createDNActionsMask();
ActionsMask relMask = ActionsMask.createDNActionsMask();

statisticMetricEx.setMainMask(actMask);
statisticMetricEx.setRelativeMask(relMask);
statisticMetricEx.setIntervalLength(10);
statisticMetricEx.setIntervalType(StatisticInterval.GrowingWindow);


req.setStatisticObject(object);
req.setStatisticMetricEx(statisticMetricEx);

                Notification notification = Notification.create();
notification.setMode(NotificationMode.Immediate);

RequestOpenStatisticEx reqo = RequestOpenStatisticEx.create();
reqo.setNotification(notification);
reqo.setStatisticObject(object);
reqo.setStatisticMetricEx(statisticMetricEx);

try {
statServerProtocol.send(reqo);

} catch (ProtocolException e) {
// TODO Auto-generated catch block
e.printStackTrace();
} catch (IllegalStateException e) {
// TODO Auto-generated catch block
e.printStackTrace();
}
[code][/code]

[escarneiro]

How do someone find the Tenant Name ? What is it at all ?