In order to achieve ACW with Meridian 1 switch the following component versions are required.
SWITCH:
The Meridian 1 switch doesn't offer any kind of ACW or WrapUp, but release 22 of the Meridian 1 switch introduced 'nocalldisconnect' feature.
The 'nocalldisconnect' feature allow the Meridian 1 switch to place an agent in a not ready state after the release of a call.
By design, the agent would always go to a ready state after every call. To use this functionality, there must be a 'RequestAgentNotReady' send
to the Meridian 1 switch while the agent is active on a call.
The Meridian 1 switch will send the 'Not Ready Response' back immediately, but the 'EventAgentNotReady' will not be sent until the
active call is released.
TSERVER:
The 'nocalldisconnect' option was introduced in version 5.1.580 of TServer for Meridian 1 switch.
This option specifies the way the Meridian 1 switch will handle calls if the workmode parameter is set to AgentNoCallDisconnect in the TAgentSetNotReady feature request.
STAT SERVER:
Starting with version 6.5.101.06 the Stat Server supports the ACW implementation made in TServer for Meridian 1 switch.
A new configuration option, 'EmulateACWForMLink, was implemented in Stat Server to support this new functionality.