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Author Topic: Make Agent to NotReady when answer  (Read 2199 times)

Offline naviat

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Make Agent to NotReady when answer
« on: October 03, 2014, 11:05:29 AM »
Hi all,

Anyone can show me how to configure agent state to notready when answer call ? and after that agent state change to ready when call release ?

Thanks everyone :)
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Offline cavagnaro

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Re: Make Agent to NotReady when answer
« Reply #1 on: October 03, 2014, 02:22:13 PM »
while on Call he is Not Available as he is not Ready. And the Ready will be configuring ACW or WrapUp at least 1 second on your PBX.
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Offline lacroixsy

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Re: Make Agent to NotReady when answer
« Reply #2 on: October 09, 2014, 12:42:23 PM »
Hi

The answer depends on the brand of your pbx. The difference is significant between Alcatel and Nortel for example. Have you an ACD?
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Offline naviat

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Re: Make Agent to NotReady when answer
« Reply #3 on: October 10, 2014, 02:41:58 AM »
Thank you all, i was check with PBX guys and now it's working properly.
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