Interaction distributed from a queue

[S2H]

Hi,
  I have a requirement to check the number of email interactions and chat interactions distributed from    a queue. And, i have used the Stat  type Total_Distributed with the  filter MediaType=chat & MediaType=email, but it doesn't work. Is there is any other solution? So please help me regarding the issue.

STAT TYPE    -  Total_Distributed
MAIN MASK  -  CallDistributed
CATEGORY    -  TotalNumber
SUBJECT      -  DNAction
OBJECTS      -  GroupQueues, Queue, RoutePoint
DESCRIPTION - The total number of voice interactions distributed from a queue or routepoint .


Thanks

[Kubig]

It seems that your filter is incorrect. Cannot have filter with "AND" formula in this case.

[S2H]

I have used the filter individually with the Stat  type Total_Distributed with filter MediaType=chat & Total_Distributed with filter MediaType=email

[Kubig]

And it does not work? I have configured stats similiar as you (without filter, it is not necessary) and all works as expected.

[cavagnaro]

If not wrong filters doesn't work on Multimedia Stats. You should apply them to Scripts not RP...