SIP Server 8.1. Advice of Charge (AoC)

[genesysguru]

Anybody out there have any practical experience of using the SIP Server 8.1 AoC feature?

[GMG]

Hello Man,

It is easy as I have seen documents.

Now we have ORS instead of URS (Urs dropped the session after routing it, and ORS keeps the session alive till the call is alive).

We have to bring ORS in picture, a scxml code check EventEstablished and send Tprivate request to SIP server, however when SIP receives TPrivate request, it generates SIP INFO to MG.

I have just started working on it. You need to have Scxml expertise to detect the events and generate the Tprivaterequest to sip.

Regards,
Gaurav

[kubikle]

Or you can load IRD startegy on agent DN (it will start on EventEstablished), make it send private request about AOC and exit.

[Kubig]

I do not think,that URS dropped a "session" after call routing. You can continue in strategy after routing to any endpoint. Unfortunately,I have not practical experience with AoC on Genesys SIP,so let me note,please,if somebody use it..I am just wondering :-)

[bublepaw]

There are at least two customers who are in process o implementing this feature. Main issue is fact that Your SIP trunk provider must support it so it is mainly used by carriers.

[naviat]

Sorry but anybody out there create an composer application with AoC? i used event queue.submit.done for transition to private service message (active charge), but when the calll landing to agent (agent don't pick up) then private service send already. How to fix this issue?

[Kubig]

Just the fact, that the agent does not pickup incoming call is wrong :-)) Try to send AoC if the call is answered/established.

[naviat]

So what's event for the call answered/established in composer? i just see queue.submmit.done 

[Kubig]

What about interaction.pick.done or interaction.accept.done?

[naviat]

I was try with interaction.pick.done or interaction.accept.done, and the second private service don't sent anymore, just send with queue.submit.done event.