« previous next »
Pages: [1]   Go Down

Author Topic: Genesys Discussion Forum GONE FOREVER....?  (Read 8295 times)

Adam G

  • Guest
Genesys Discussion Forum GONE FOREVER....?
« on: July 12, 2014, 09:17:44 AM »
Just noticed that the Genesys Discussion Forum has been removed, in favour of a [i]Customer/Partner Only[/i] Forum.

Way to go Genesys! :)
« Last Edit: July 12, 2014, 09:55:47 AM by adamgill »
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7640
  • Karma: 56330
Re: Genesys Discussion Forum GONE FOREVER....?
« Reply #1 on: July 13, 2014, 01:09:31 PM »
  • Best Answer
    • Well...that was the second attempt they did and a copy of this forum idea...bad implemented but was there. What is a shame is that they not only left users out but wiped all the information they had there making it a total lost of time and effort for everyone who contributed.
    Another sign of how Genesys does support their users.
    Logged

    Offline mduran22

    • Full Member
    • ***
    • Posts: 108
    • Karma: 5
    Re: Genesys Discussion Forum GONE FOREVER....?
    « Reply #2 on: July 13, 2014, 05:50:06 PM »
  • Best Answer
    • It looks like they went to Chatter, with some customized views. They are continuing to move more to the Salesforce platform. There is some older content, but not sure if they used forum information or the older support answers. I wonder if we are in store for GenesysForce soon?
    Logged

    Adam G

    • Guest
    Re: Genesys Discussion Forum GONE FOREVER....?
    « Reply #3 on: July 14, 2014, 09:22:42 AM »
  • Best Answer
    • I've asked their Customer Care for access... should be interesting....  ;D
    Logged

    Offline abudwill

    • Full Member
    • ***
    • Posts: 157
    • Karma: 4
    Re: Genesys Discussion Forum GONE FOREVER....?
    « Reply #4 on: August 12, 2014, 12:21:04 AM »
  • Best Answer
    • What did they tell you regarding access?

    Our sales engineer noted they were working on moving all the content there into the Community section of customer care behind the support login.  In my opinion it is a much more difficult interface to use.  A lot of good posts and old code references were lost!
    Logged

    Adam G

    • Guest
    Re: Genesys Discussion Forum GONE FOREVER....?
    « Reply #5 on: August 13, 2014, 10:48:42 AM »
  • Best Answer
    • I have had "no reply" to my query....
    Logged

    Offline abudwill

    • Full Member
    • ***
    • Posts: 157
    • Karma: 4
    Re: Genesys Discussion Forum GONE FOREVER....?
    « Reply #6 on: August 13, 2014, 09:20:59 PM »
  • Best Answer
    • Just yesterday I heard from someone in Genesys that they were working on cleaning the inappropriate posts up and would be making it live again.  Not sure if the information is accurate, but I am crossing my fingers.
    Logged

    Offline cavagnaro

    • Administrator
    • Hero Member
    • *****
    • Posts: 7640
    • Karma: 56330
    Re: Genesys Discussion Forum GONE FOREVER....?
    « Reply #7 on: August 14, 2014, 12:24:41 AM »
  • Best Answer
    • Innapropiate? What is that according to them? hehe
    Now, live? What? The old forum?
    Logged

    Offline Kubig

    • Hero Member
    • *****
    • Posts: 2752
    • Karma: 44
    Re: Genesys Discussion Forum GONE FOREVER....?
    « Reply #8 on: August 21, 2014, 06:53:00 AM »
  • Best Answer
    • The genesys forum was moved to the Genesys website and access to it is via your support access, I guess.
    Logged
    Pages: [1]   Go Up
    « previous next »