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Author Topic: Genesys Discussion Forum GONE FOREVER....?  (Read 8294 times)

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Adam G

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Genesys Discussion Forum GONE FOREVER....?
« on: July 12, 2014, 09:17:44 AM »
Just noticed that the Genesys Discussion Forum has been removed, in favour of a [i]Customer/Partner Only[/i] Forum.

Way to go Genesys! :)
« Last Edit: July 12, 2014, 09:55:47 AM by adamgill »
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Offline cavagnaro

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Re: Genesys Discussion Forum GONE FOREVER....?
« Reply #1 on: July 13, 2014, 01:09:31 PM »
Well...that was the second attempt they did and a copy of this forum idea...bad implemented but was there. What is a shame is that they not only left users out but wiped all the information they had there making it a total lost of time and effort for everyone who contributed.
Another sign of how Genesys does support their users.
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Offline mduran22

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Re: Genesys Discussion Forum GONE FOREVER....?
« Reply #2 on: July 13, 2014, 05:50:06 PM »
It looks like they went to Chatter, with some customized views. They are continuing to move more to the Salesforce platform. There is some older content, but not sure if they used forum information or the older support answers. I wonder if we are in store for GenesysForce soon?
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Adam G

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Re: Genesys Discussion Forum GONE FOREVER....?
« Reply #3 on: July 14, 2014, 09:22:42 AM »
I've asked their Customer Care for access... should be interesting....  ;D
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Offline abudwill

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Re: Genesys Discussion Forum GONE FOREVER....?
« Reply #4 on: August 12, 2014, 12:21:04 AM »
What did they tell you regarding access?

Our sales engineer noted they were working on moving all the content there into the Community section of customer care behind the support login.  In my opinion it is a much more difficult interface to use.  A lot of good posts and old code references were lost!
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Adam G

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Re: Genesys Discussion Forum GONE FOREVER....?
« Reply #5 on: August 13, 2014, 10:48:42 AM »
I have had "no reply" to my query....
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Offline abudwill

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Re: Genesys Discussion Forum GONE FOREVER....?
« Reply #6 on: August 13, 2014, 09:20:59 PM »
Just yesterday I heard from someone in Genesys that they were working on cleaning the inappropriate posts up and would be making it live again.  Not sure if the information is accurate, but I am crossing my fingers.
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Offline cavagnaro

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Re: Genesys Discussion Forum GONE FOREVER....?
« Reply #7 on: August 14, 2014, 12:24:41 AM »
Innapropiate? What is that according to them? hehe
Now, live? What? The old forum?
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Offline Kubig

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Re: Genesys Discussion Forum GONE FOREVER....?
« Reply #8 on: August 21, 2014, 06:53:00 AM »
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    • The genesys forum was moved to the Genesys website and access to it is via your support access, I guess.
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