Hello, everyone!
So, with [b]cavagnaro[/b]'s and [b]Kubig[/b]'s help my project advanced pretty far now, for which i'm very grateful. But today i have another question for hive mind of SDK developers.
In OCS logs there's a section, which contains really valuable info for our environment, called [b][tt]PA Session Info[/tt][/b]. It seems, that every time this info collected by OCS, it sparks [b][tt]Session Status Event[/tt][/b]. Here's sample for you:
[code]08:51:25.220 PA Session Info:
OwnerDBID: 193; Campaign DBID: 384; Group DBID: 781; Name: OBN_IP_Skill3_Campaign@OBN_IP_Skill3_Group;
Mode: Predictive; Status: Running; WorkTime: 10258;
Optimization: Average Waiting Time; Goal: 15; ProgressiveFlag: 0;
CPD Ports: 488; Free Ports: 354;
Dynamic Port Allocation; Options - Number of CPD Ports: 0; ASM Channel Num: 0;
Estimated Ports: Dial= 660.1;
Unable to initiate outbound dialing;
Outlier Limit - Out: 600; In: 600;
Timeout - Dial: 120; Handle: 1800; Consider: 1800;
Calls predicted: 0; Engage calls predicted: 0; Algorithm: Classical
Expected: Busy Factor= 0.917; Abandon Rate= 0.110; Wait Time= 15.00;
Real: 0.696; 0.077; 56.41;
Current for 20 min: 0.561; 0.026; 88.90; (unreliable)
Agents/Places - Total: 73; Ready: 62; Engaged: 0; BusyOut: 1; BusyInB: 1;
BusyPaper: 2; BusyUnk: 0; BusyRingOrDial: 0; NotAvail: 7;
CheckedOut: 1;
Calls Engaging - Dialed: 0;
Calls Outbound - Dialed: 134; Queued: 0; Established: 6;
Calls Inbound - Queued: 0; Established: 0;
Hit Ratio: 0.0200; Option Min: 2.00%; CallsNumber: 579;
Durations - Out: 166.91; In: 161.39; Total: 166.59; Dial: 20.65; Contact: 20.02; NoContact: 33.36; Engage: 0.00; ACW: 29.72;
Traffic - Out: 0.152; In: 0.009;
Outbound Calls - TotalDialed: 74225; Established: 1721; Completed: 1715;
NoContact: 70059; NoContactAM: 3545; Abandoned: 144; Cleaned: 1227; Removed: 947; Removed_AM: 0;
Abnormal Abandoned: 2;
Other Calls - Established: 302; Completed: 301;
08:51:25.220 Session Status Event
GSW_CM_MessageType 34 [GSW_CM_EvPrimaryCallProgress]
GSW_CM_AttrCampaignID 384
GSW_CM_AttrGroupID 781
GSW_CM_AttrProperties
'PA_CALL_DURATION' '166.59'
'PA_MIN_DIAL_DURATION' ' 9.42'
'PA_HIT_RATIO' '0.0200'
'PA_INB_RATE' ' 0.01'
'PA_OUT_DIALED' '134'
'PA_OUT_QUEUED' '0'
'PA_OUT_ESTABLISHED' '6'
'PA_PRED_FLAG' '1'
'PA_PRED_START' '1'
'PA_ESTABLISHED' '1721'
'PA_ABANDONED' '144'
'PA_NOCONTACT_AM' '3545'
'PA_ENGAGE_DURATION' ' 0.00'
'PA_WORKING_TIME' '170'
'PA_DIAL_DURATION' ' 33.10'
'PA_IPTRANSFER_RATIO' ' 0.00'
'PA_ACW_DURATION' ' 29.72'
'PA_EFFECTIVE_SIZE' '0'
'PA_ABN_ABANDONED' '2'[/code]
So the question is: is there some request that could make OCS return, ideally, whole [b][tt]PA Session Info[/tt][/b] or, at least, [b][tt]Session Status Even[/tt][/b] (though [b][tt]PA Session Info[/tt][/b] contains so much more valuable info)? My studies haven't helped find answer other then "there is none", but i really hope i'm mistaken. Would be great to get any help. Thanks!
P.S. or probably there's some another ways of getting needed info? Blocks that i'm particularly interested in:
[code] Estimated Ports: Dial= 660.1;
Unable to initiate outbound dialing;[/code]
[code] Hit Ratio: 0.0200; Option Min: 2.00%; CallsNumber: 579;[/code]
