Author Topic: Genesys Insight  (Read 1841 times)

Offline north

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Genesys Insight
« on: September 22, 2014, 05:10:06 PM »
I am creating a simple Report where i Get ACCPETED in Queue and ACCEPTED IN queue that have attached data X.

I used the  USER_DATA_CUST_DIM_1 to stored my Attached Data.

Note if i do the same with Agent base query - ACCEPTED  and Accepted with attached data X .. it work fine .. only issue is the Queue Report..

Do i need to do any Join to get the Queue reports working ?

thankyou