IWS No available channel for this place

[gzooby]

I have installed iws. When logging agent in GAD everything works fine, but when trying in IWS the following messagge appears:

No available channel for this place[b][/b]


There is an extension DN defined for all places.
The IWS application has a connection to T-Server, stat server and message server.
The security.disable-rbac configuration option in the interaction-workspace section is set to true.

Checking the IWS logs I found the following:

14-09-16 16:25:31.416 [            1] ERROR Workspace.Core.Agent - Not Found Possible Media
14-09-16 16:25:31.419 [            1] ERROR Workspace.Core.Agent - No Initialized media on the place.

Any ideas?

Thank you a lot

Z

[cavagnaro]

Permissions...discussed many times. Follow IWS guide step by step. IWS Access group must have access to TServer

[gzooby]

I am working with IPS NEC, agents are members of SYSTEM, but still the same error, I think I have all the permissions I need, itīs strange!

[cavagnaro]

Members of System? System has Special Access...not full. Again, please follow the guide. It will work that way

[gzooby]

I created a special group, following the guide, but no success either, I open the case in Genesys a few days ago, but still havent answer. As soon i receive an answer i will post it here.

THANK YOU ALL

Regards
Z