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Author Topic: Welcome everyone, this looks like a great group, I hope to be here a lot  (Read 10072 times)

Offline tomasz

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Re: Welcome everyone, this looks like a great group, I hope to be here a lot
« Reply #15 on: January 27, 2009, 05:37:32 PM »
More pics
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Offline tomasz

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Genesys Strategy Problem, not aware of digits in CED in 7.1 version
« Reply #16 on: May 06, 2009, 02:23:44 PM »
Hello,

This is from Genesys Support:
[b]The issue that you are experiencing was identified in earlier versions URS. The problem is that URS would not pull the CED value from the call if it went into a treatment block. This particular issue was addressed in the 7.6 URS stream. Please upgrade to the latest GA release of URS 7.6 to address the issue at hand.[/b]

It looks like we'll have to upgrade from 7.1 to latest version.

How difficult is it to upgrade just the URS portion, can you upgrade just that or its better to upgrade the whole suite?

Thanks
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Offline Kubig

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Re: Welcome everyone, this looks like a great group, I hope to be here a lot
« Reply #17 on: August 22, 2014, 11:35:12 AM »
Read the doc carefully. You have not assigned role for IWS within GA. Other choice is disable RBAC control on IWS object.
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Offline cavagnaro

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Re: Welcome everyone, this looks like a great group, I hope to be here a lot
« Reply #18 on: August 22, 2014, 01:32:58 PM »
Again??? Old threads with no link at all with original question...this is a bot...a very bad one
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