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Author Topic: Route Call[Not ready]  (Read 2144 times)

Offline Nathzn

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Route Call[Not ready]
« on: August 05, 2014, 04:12:30 PM »
Hi Guys,

In IRD using the selection block, is it possible to route the inbound call to an agent[using GAD] despite what state they are in.. Not_ready, Ready.

For example, if no agents are in ready, target agents in not ready. Any help would be greatly appreciated.

Thanks
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Offline cavagnaro

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Re: Route Call[Not ready]
« Reply #1 on: August 05, 2014, 06:13:41 PM »
Discussed several times before. Search the forum please.
Doable but not a good idea by many reasons like poor customer service
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Offline Nathzn

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Re: Route Call[Not ready]
« Reply #2 on: August 06, 2014, 09:33:42 AM »
My appologies,

its not for customer use - internal use only. Appreciate your time cavagnaro
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