Reporting Server question

[CK]

Hello,

I have developed an application (outbound campaign uses it) that writes some values to a log file before exiting (in hung-up/errors too). The weird thing is that in GA - GVP Monitoring I see inconsistency between the number of calls that i count in my log file and those that RS is showing in the IVR profile for the same time-frame. Anyone suspects why this might be happening? Am I not understanding something in how the values are calculated in RS?

Thanks in advance!

[Kubig]

All maded calls have same result - ie. has been answered by human?All metrics are sent directly from MCP,CCP, etc... so you can check on that level if the "trap" has been sent by the component.

[CK]

Kubig thanks for the response. The number of calls in GA is at least doubled than the one I get from my logs. I thought RS reported the way I did. That is, when connecting successfully to an IVR (human picks up). GA shows that triggers where received by the MCP. Am I missing something here?

[Kubig]

And in what section within reporting you saw the incorrect counts? Are count of calls and actions within IVR with correct and real value in general?

[CK]

The "wrong" value is in the Today Calls for a specific profile. Through further investigation I realized that GA Call Dashboard reports even the attempts made towards a number in the calling list of the campaign rather than the calls that actually have been established and made it to the application to produce an entry in my custom log file. Thus, if a customer rejects the call, no custom log file entry is produced but RS reports it to the call dashboard.