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Author Topic: Logout problem  (Read 2119 times)

Offline MR_PT1

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Logout problem
« on: July 17, 2014, 08:04:47 PM »

Anyone ever seen a problem for the agent log out showing a message "waiting for authorization to disconnect"?

We are using Interaction Workspace with Outbound Solution.
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Offline cavagnaro

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Re: Logout problem
« Reply #1 on: July 18, 2014, 02:25:38 PM »
Ermmm...that is not a problem. Is a secuirty feature for Outbound. Read documentation so you can understand what and why it happens.
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Offline MR_PT1

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Re: Logout problem
« Reply #2 on: July 18, 2014, 05:01:43 PM »
Cavagnaro,

I think you are talking about the Assured Connection feature.

We are not using this feature and this option was in default value (false according the docs). Anyway, I changed to false and I will see what happens.

Thanks for your help!
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Offline cavagnaro

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Re: Logout problem
« Reply #3 on: July 18, 2014, 05:16:46 PM »
No, I'm talking about logging out while on an Outbound Campaign. Check OCS reference guides
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Offline MR_PT1

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Re: Logout problem
« Reply #4 on: July 18, 2014, 08:22:37 PM »
Ok, now I realy found my option.

I was searching in the wrong doc (Deployment Guide).

Thanks for your guidance!
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