Virtual hold Genesys Integration

[Ashok Nandha]

Need help in configuring the Virtual hold strategy . I have the VHT strategy which provided by VHT. I have installed and configured the VHT application. I need to configure with URS. I am new to VHT Deployment and IRD tool . It would be really helpful if any one provide any document. 

[Timur Karimov]

Hi Ashok
[quote author=Ashok Nandha link=topic=8133.msg35783#msg35783 date=1386942773]
Need help in configuring the Virtual hold strategy . I have the VHT strategy which provided by VHT. I have installed and configured the VHT application. I need to configure with URS. I am new to VHT Deployment and IRD tool . It would be really helpful if any one provide any document. 
[/quote]

VHT & Genesys integration is very complex topic: Do yo plan to use it with SIP or any over T-Server? With VXML NGI or native IVR? Do you plan to use multi-language promtp in IVR? Plan to use GVP for outbound call or try to make all based on URS? If can't answer on these questions by you self - I have the really strong suggestion to you - found some one near who undestud VHT deployment guide and make the test strategy for you

WBR Timur

[genesysguru]

Agreed. I would think very carefully about using VHT as the integration with Genesys is not that tight and you might not end up with the solution you were expecting ....