New Genesys WebSite

[Grand_Master]

Great.  Thanks smile.  It would have been nice if this newsletter was sent out before ceasing the notifications

[cavagnaro]

Can't find a weekly resume as used to...

[Fra]

You mean release notes weekly summary? Manage article alerts --> article type alerts. Once created, I could edit it and set it to weekly.

In the meantime, all my knowledge base favourites have been wiped out. 

Fra

[victor]

I really love it. Much much much simpler and easier to use.

Plus we also sell Salesforce, so I am a bit biased

[Fra]

The navigation through your / your company's cases is rubbish though: if you're on a page that displays a specific case, it doesn't let you return to the sublist of cases you were viewing before clicking on the case itself. Also, there's apparently no way to change how cases are sorted by.

Not to mention Release Notes..if you're subscribed to receive updates via email, the links point to a page that contains an embedded document of type hyperlink??! really smooth... 

Fra

[Steve]

The whole thing is rubbish - knowledge search just logs you out and software download asks you to tick that you accept the Ts & Cs but the tick disappears when you move your mouse.

In a word c**p.

[Michael]

I don't like it. Things are harder to find and more difficult to navigate due to missing / limited functionality.

The training website is no better. The search functionality there is non-existent. It just returns blank pages in most cases.