Update EWT while in queue

[Tambo]

Hi Guys,

I could be barking up the wrong tree here 

i collect EWT and play a suitable timed message i.e. 10 mins and would like to update the customer when they reach half of their EWT.

the issue i have is that when i update the EWT it collects the stat as it currently is for the queue but not this particular call, so if EWT has gone up to 15 mins thats what i get returned.

my EWT is based on....
stat <StatAgentsTotal>
stat <StatCallsInQueue>

is it possible to pull the new EWT for this call - not the whole queue ??

cheers

[terry]

Are URS and its strategies involved? If yes then probably InVQWaitTime function

[cavagnaro]

As terry says...just be sure to get the stat from the VQ assigned to the target object.
StatServer already can provide such information, no need for you to create it.
Be sure the AG has a Orig DN the VQ too on CME, if not won't work

[Tambo]

Thanks guys going to use variable that creates the VQ to see what it returns 

[terry]

Also (just in case) using functions/"statistics" PositionInQueue and CallsWaiting it is possible to scale/(adjust to soem specifc call) other "custom" statistics (differnt from StatExpectedWaitingTime used used by InVQWaitTime) 

[cavagnaro]

Didn't understand what you meant...

[terry]

I meant that if you calculate you own statistic X (using StatCallInQueuem etc)
for some queue then to adjust it for some call in this queue often will be acceptable to use X*PositionInQueue/CallsWaiting