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Author Topic: IWS and Case Information  (Read 9075 times)

Offline n3xth0p

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Re: IWS and Case Information
« Reply #15 on: August 21, 2013, 06:02:00 AM »
Hmm,
There is a possible to do the same for outbound calls?
it is working only for inbound.
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Offline smile

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Re: IWS and Case Information
« Reply #16 on: August 21, 2013, 11:27:10 AM »
Yes, it's possible. Check how to configure it here:
http://docs.genesyslab.com/Documentation/IW/8.1.4/Dep/HandlingInteractions#Outbound_Campaign_Interactions
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