« previous next »
Pages: [1]   Go Down

Author Topic: HTML signature in GAD  (Read 9019 times)

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7639
  • Karma: 56330
HTML signature in GAD
« on: January 16, 2009, 03:40:58 AM »
Hi guys,
A customer would like to have their email agent signature with the logo of their company included like you usually do in Outlook. Reading tickets and documentation seems not possible...but has anyone come with maybe a trick or solution for this?
Thanks!
Logged

Invited1

  • Guest
Re: HTML signature in GAD
« Reply #1 on: April 20, 2009, 07:17:19 AM »
Hello,

I would like to do the same, having an HTML signature for agents. Did you came up with any good solutions?

Thanks in advance.

Mathieu
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7639
  • Karma: 56330
Re: HTML signature in GAD
« Reply #2 on: April 20, 2009, 07:23:26 AM »
Nop, never got a solution, if you find something please post it here.
Logged

Invited1

  • Guest
Re: HTML signature in GAD
« Reply #3 on: April 20, 2009, 07:46:52 AM »
Ok, I will let you know if I find any.
Logged

Offline René

  • Administrator
  • Hero Member
  • *****
  • Posts: 1832
  • Karma: 62
Re: HTML signature in GAD
« Reply #4 on: April 20, 2009, 04:49:37 PM »
Hi guys,

I haven't tried it yet but it seems there is a way to insert HTML signature using new JavaScript method added in GAD 7.6.2. That method is called "appendHTMLInInteraction(html)" and together with new JavaScript event "<javascript-onappendinformationstatechange>" is should be possible to insert HTML signature once incoming interaction status changes from ringing to talking. You can find more details about these in the GAD release notes.

R.
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7639
  • Karma: 56330
Re: HTML signature in GAD
« Reply #5 on: April 20, 2009, 04:53:44 PM »
Nice René,
Will check it out  ;D
Logged

Offline email_man

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
Re: HTML signature in GAD
« Reply #6 on: October 22, 2009, 09:53:35 AM »
Did you get this to work?
Logged

Offline gzooby

  • Full Member
  • ***
  • Posts: 141
  • Karma: 0
  • Software Engineer at Telefax S.A.
Re: HTML signature in GAD
« Reply #7 on: August 07, 2013, 01:05:29 PM »
Hi,

I know that to add a Plain text signature to GAD email interactions you just have to add to GAD sections one named "signature" and in there add options "include-agent-name" with value "true" and then add options "lineX" with the text you wanna add to your signature.

I want to know if someone was able to somehow give format to this "lines" such as change it´s colours, and if someone could ever attached an image??

Thanks!
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2752
  • Karma: 44
Re: HTML signature in GAD
« Reply #8 on: August 07, 2013, 01:18:27 PM »
If you use signature in HTML, you can use standard HTML tags for images.
Logged

Offline gzooby

  • Full Member
  • ***
  • Posts: 141
  • Karma: 0
  • Software Engineer at Telefax S.A.
Re: HTML signature in GAD
« Reply #9 on: August 07, 2013, 02:06:36 PM »
Ok, but how can I add HTML signature??  It has something to do with the "signature" section i have added in GAD?

Thanks for the early reply!

Regards :D
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2752
  • Karma: 44
Re: HTML signature in GAD
« Reply #10 on: August 07, 2013, 02:14:18 PM »
Unfortunately, in standard GAD it is not possible - you have to develop own mechanism. Other way how to achieve it is via Standard Responses, which can contains HTML tags like a image
Logged

Offline gzooby

  • Full Member
  • ***
  • Posts: 141
  • Karma: 0
  • Software Engineer at Telefax S.A.
Re: HTML signature in GAD
« Reply #11 on: August 07, 2013, 02:23:41 PM »
Yes, I have read that Standard Responses can be an option, but in this client the possibility is null. I somehow ahve to build my own mechanism? It´s probably touching GAD´s JSPs?? Any ideas where?
Logged

Offline gzooby

  • Full Member
  • ***
  • Posts: 141
  • Karma: 0
  • Software Engineer at Telefax S.A.
Re: HTML signature in GAD
« Reply #12 on: August 16, 2013, 02:08:43 PM »
I have my html-paste-mode option in "formatted" and html-format in "true".
I want to to paste this html into GAD email interaction:

[b]<META HTTP-EQUIV="Content-Type" CONTENT="text/html;charset=iso-8859-1">
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2800.1649" name=GENERATOR>
</HEAD>
<BODY bgColor=#ffffff>
<FONT face="Verdana, sans-serif" size=1><B>Guillermo Zooby</B></FONT><BR>
<FONT face="Verdana, sans-serif" size=1>Computer Telephony Integration</FONT><BR>
<FONT face="Verdana, sans-serif" size=1>Telefax Telecomunicaciones S.A.</FONT><BR>
<FONT face="Wingdings" SIZE=1>(</FONT><FONT FACE="Verdana, sans-serif" size=1> +598 2902 0082 - 261</FONT><BR>
<A href="http://www.telefax.com.uy/"><FONT face="Verdana, sans-serif" color=blue  size=1><U>http://www.telefax.com.uy/</U></FONT></A>
BODY></HTML> [/b]

However, it doesn´t show the html code, it shows it as a normal text. What can I do to make it work?
???

Thanks!
Logged

Offline gzooby

  • Full Member
  • ***
  • Posts: 141
  • Karma: 0
  • Software Engineer at Telefax S.A.
Re: HTML signature in GAD
« Reply #13 on: August 27, 2013, 06:52:11 PM »
I want to make a image signature autoresponse for agents using GAD email interactions. I have created an autoresponse using Knowledge Manager, with the followin HTML code:

<HTML>
<HEAD>
<META http-equiv="Content-Type" content="text/html;charset=iso-8859-1" />
<title>Firma de correo Fonobrou</title>
<STYLE type=text/css>
a {
color: #09C;
text-decoration: none;
}
a:hover {
color: #069;
}
.tabla td
{
text-align:center;
vertical-align:middle;
}
</STYLE>

<META name=GENERATOR content="MSHTML 8.00.6001.18702"></HEAD>
<BODY>
<TABLE border=0 cellSpacing=10 cellPadding=0 width="100%" class="tabla">
<TBODY>
<TR>
<TD style="PADDING-BOTTOM: 10px; PADDING-LEFT: 10px; PADDING-RIGHT: 10px; PADDING-TOP: 10px" vAlign=top align=center>
<P>
<FONT  style="FONT-SIZE: 11pt;color:#000099;font-style:Italic;" face=Calibri><$Agent.FullName$></FONT><BR>
<FONT  style="FONT-SIZE: 11pt;color:#000099;font-style:Italic;" face=Calibri>p/Centro de Atención al Cliente</FONT><BR>
<FONT  style="FONT-SIZE: 11pt;color:#000099;font-style:Italic;" face=Calibri>Tel.9002900</FONT><BR>
<FONT  style="FONT-SIZE: 9pt;color:#009999;" face=Calibri>Antes de imprimir, piense si es necesario. Cuidemos el MEDIO AMBIENTE ahorrando PAPEL</FONT><BR>
</P>
<P><IMG width="134px" height="40px" src="http://www.cambio.com.uy/resserver.php?blogId=1&resource=cotizacion-brou.jpg"></P>
</TD>
</TR></TBODY>
</TABLE>
</BODY>
</HTML>



When I import in KM the .html file containing that code (image is on the internet), the image is loading correctly. but when i open GAD, enter resources folder and look for my signature , the image shows just a cross and if I insert this signature to GAD mail interaction, it´s also showing the cross. The rest of the html is showing right and loading with the correct format.
Can you help me with this please?

Regards


Logged
Pages: [1]   Go Up
« previous next »