Author Topic: Email server TLS security certificate  (Read 2300 times)

Offline gzooby

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Email server TLS security certificate
« on: August 20, 2013, 07:32:56 PM »
Hi everyone,

I have installed E-Services in a client. The chat is doing well but Iīm having problems with emailserver. When I start the service, the email server cannot login to corporate email server. I checked the credentials and they are ok. Genesys Support told me I need a TLS certificate from the corporate email server. I ascked my client corporate email server administrator to generate it but as the corporate email server is running in Zimbra, itīs quite complicated. I told them to use keytool, but they havenīt benn able to do it.

The question is...do I need this certificate for sure? Is there other way via Genesys options??

Thanks a lot ;D

Offline cavagnaro

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Re: Email server TLS security certificate
« Reply #1 on: August 20, 2013, 08:19:25 PM »
The certificate request is from your customer server, not a Genesys requirement. Search the forum, this was discussed previously. Basically you need to import the certificate as a trusted one in the Java your Email Server is using.

Offline gzooby

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Re: Email server TLS security certificate
« Reply #2 on: August 21, 2013, 01:19:29 PM »
I understand, so I need to import that certificate yes or yes.
Thanks