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Author Topic: GAD Supervisor with email queue view  (Read 2527 times)

Offline pablocaamano

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GAD Supervisor with email queue view
« on: August 20, 2013, 09:42:13 PM »
Hi everybody, i am new in the forum. I came here looking for solution about a problem i have at this moment. I need to define a queue view in Genesys Desktop for supervisor, in which the supervisor could monitor the email queue state, and manually move or forward the emails that are in this queue.
I would really apreciate if anyone could help me with this because i have not found any documentation, neither in the internet or genesys oficial forum.

Regards,
Pablo
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Offline cavagnaro

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Re: GAD Supervisor with email queue view
« Reply #1 on: August 20, 2013, 10:32:08 PM »
It is documented on Genesys GAD deployment. docs.genesyslab.com
Also search the forum. Has been explained previously.

Regards
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