Agent Scripting Integration with IWS

[ozdemirs]

Hi all, I have developed project in GAS as ASPX and used Genesys Interaction Toolkit support. I can simulate this project without any problem. After creating script in Config Layer, I'm mapping script to campaign. When the call placed IWS and an agent answer, Agent Scripting side bar is opening but nothing seems.

I didn't do any configuration on Assignment Rules section since I know this section is configured for GAD configuration.

My question is that ASPX based scripts are supported with IWS? What configurations should be performed for that?

Thanks in advance

OzdemirS

[Adam_W]

As far as I know ASPX scripts are supported.

When you say nothing appears in the Agent Scripting window, do you mean it's just a blank page?  Or is there some error?

In the Assignment Rules section of the script editor, you need to go to the "Outbound Server" section and create the scripts there, and then synchronise with config server.  Then on the "Deployment Settings" tab, deploy the rules for Interaction Workspace.

Then obviously map the script to a calling list or campaign in Administrator.

Also make sure your script is compiled (you should have a folder somewhere in your Tomcat directory where the pages etc are built).

[ozdemirs]

Hi, thanks for reply. I did all you recommended. In my problem, I see blank page in my scripting side-bar of IWS. I don't have problem with simulating my web pages, all them are working. But, only thing I suspect is that I'm not using Tomcat. I 'm compiling my project as ASPX and defining Tomcat directory (as forced) and then prividing http link like http://servername:80/FolderName (which is IIS path). I wonder if I need to do something for Tomcat configuration.