[b]Avaya Switch Generated DTMF Using A Strategy
[/b]By Tom 'NawDeeb' Murdach
This job aid will only work on an Avaya PBX.
It will use the switch to generate DTMF tones primarily for TNT/Transfer Connect.
Steps:
[tt]
1. Create a PBX announcement of 8 seconds of silence (this is the time it takes
to play about 12 touch-tone digits)
2. Build the extension assigned to this announcement as a DN of type NETWORK DESTINATION.
3. Create an Avaya vector which contains adjunt routing step(s) followed by
wait time hearing silence.
[color=blue] 01 wait-time 0 secs hearing silence
02 adjunct routing link 1
03 wait-time 60 secs hearing silence
04 [alternate routing instructions if the adjunct fails][/color]
4. Create a VDN on the Avaya which points to the vector created in step 3.
5. Create a strategy with the following blocks, connected in this order:
[color=blue] a. FUNCTION BLOCK: Pause 1 second
b. FUNCTION BLOCK:
TRoute['Silent Announcement Extension','',RouteTypeOverwriteDNIS,'*8 + Digits']
For example:
TRoute['10010','',RouteTypeOverwriteDNIS,'*88002255345']
In this TRoute statement the first field is the DN of the silent announcement.
The second field should be left blank ('') as it would typically be the
switch name. The switch name does not have to be declared if this is executed
on the current PBX.
The third field must be set to RouteTypeOverwriteDNIS.
The fourth field contains the digits the switch should pulse as DTMF.
c. FUNCTION BLOCK: Pause 8 seconds while the digits are being played
d. EXIT BLOCK
e. Save and exit.[/color]
6. Create a Route Point in CME for the extension of the new VDN (created in step 4).
Load the new strategy on this Route Point.
[/tt]
Once you become comfortable using this functionality, you can use variables/list-objects to generate DTMF tones for multiple TNT applications.
