Author Topic: Genesys Consultant needed for 6 mo contract in NJ - $75/hour W2 + benefits  (Read 6270 times)

Offline Elizabeth Varrenti

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
Please contact me at evarrenti@matrixres.com with interest!

Candidate Qualifications:
• Knowledge of telephony applications/platforms for PBX, ACD, IVR: Avaya ACM, Cisco CM, Tellme IVR, Advanced toll-free services.
• Solutions Integration experience in the Enterprise contact center with all of the above.
• Experience with the core Genesys CTI framework, CIM & insights 7.x or higher in a multi-site environment.
• Knowledge of development concepts and tools such as .Net, Vxml, GIS, GAD, Plat SDK, ActiveX, Genesys T-Lib based app.
• Experience with the peripheral Genesys Suites, including WFM, CCA, Call Con, GVP, GIS, OCS and Info Mart.
• Understanding of computer networking concepts.
• Strong knowledge of software installation and distribution technologies and methodologies.
• Experience with deploying and integrating through formal productive delivery channels, release concepts.
• Familiarity with VoIP, including deployment best practices, limitations and integration with third party systems.
• Knowledge of SIP and its benefits in both a multi-site contact center, as well as a branch office environment.
• Expert knowledge of IVRs, .Net, VXML and CTI applications in an integrated IVR environment.
• Advanced knowledge of troubleshooting platform and/or network issues in conjunction with broader efforts and cooperation with other technology teams.
• Excellent verbal and written communication, interpersonal and customer service skills.
• Strong organizational skills.
• Ability to work independently, taking initiative, displaying self motivation and dedication.
• Ability to work in a team environment with a consistent process oriented methodology.

MOST IMPORTANT EXPERIENCE:
Genesys CTI.
Call Recording experience.
Call center background.
Operations background.