Author Topic: Interaction Workspace - Integration with MSN Messenger  (Read 4328 times)

Offline Breno_BR

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Interaction Workspace - Integration with MSN Messenger
« on: October 25, 2011, 12:55:38 PM »
Hello guys, here is my problem, if someone can help me I will give thanks !

I need to do an integration with MSN Messenger and Interaction Workspace, my agents will access MSN inside interaction workspace, is it possible to "put" the MSN Application inside the Interaction Workspace ?!

If it is, how can I start doing that ?! I have no idea how to begin.

Thanks
Att.
Breno

Offline Allan

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Re: Interaction Workspace - Integration with MSN Messenger
« Reply #1 on: October 26, 2011, 11:02:04 AM »
Hi,

Why would you do that as IWS has it's own IM?

Allan

Offline Breno_BR

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Re: Interaction Workspace - Integration with MSN Messenger
« Reply #2 on: October 27, 2011, 11:44:31 AM »
Hi,

I know that IWS has IM but I need to integrate with MSN Messenger because my agents use this program to comunicate with some customers so I need to do that.

Is it possible ?

Thanks for the answer !

Offline Breno_BR

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Re: Interaction Workspace - Integration with MSN Messenger
« Reply #3 on: October 27, 2011, 12:36:56 PM »
I don't need a FULL Integration I just need to put the Application inside the IWS like a module !

thanks

Offline BillJacklin

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Re: Interaction Workspace - Integration with MSN Messenger
« Reply #4 on: November 03, 2011, 01:10:45 PM »
But why you want to do this? MSN Messenger is good in its services.


Offline Allan

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Re: Interaction Workspace - Integration with MSN Messenger
« Reply #5 on: November 10, 2011, 08:13:08 PM »
Hi,

Sorry still confused. MSN messenger can be running on the agents desktop and a different process could be IWS. Why do you need them integrated?

Allan