Custom GAD Tab example

[cavagnaro]

Followed the "hard" idea and it works like a charm! And it gives me more power on how to build the URL, nice! Now to play on how to capture attached data, will follow the examples!
Thanks René!

[Luk]

[quote author=cavagnaro link=topic=3502.msg14993#msg14993 date=1226356813]
And what is a CustomEvent? I have read again the XML help file and it says:
"all javascript and DTML tags." and then below is another variable for customevent which is customEvent.
I also thought the jsp solution, however I have one question there, following and analyzing the examples, the jsp file retrieves a variable and then call a function to get a data from it. Example contact.getTitle(), but in what documentation I can find all those functions like getTitle?
Thanks a lot René
[/quote]

The documentation that shows you those functions is the "Interaction SDK for Java" documentation. The AIL part.

Luk

[cavagnaro]

Thanks! Will begin to read inmediatly!
I already achieved to capture attached data and I did a very nice application which based on the callers options shows different screens of a support web system and I have reduced the time to handle a call a lot! So nice
I still complain that it is kinda slow compared to an EXE but has its advantages too.

[choprat]

iS IS POSSIBLE FOR YOU TO SEND THE WORKING COPY OF THE CODE, AS i AM TRYING TO DO SOMETHING SIMILAR BUT HAVING SOME ERRORS, SO IT WILL BE A HELP IF I CAN SEE THE WORKING CODE TO GET AN IDEA. THANKS,

GOLD
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[valeriu.craciun]

Hello,

Did you made any progress with this GAD customization, since I didn't see any reply on your post?
I am having sort of the same problem:
* I need a custom jsp to be executed on some event - is it possible?
* I need this jsp to connect to a Oracle database and query some data - is this possible, as well?
* last but not least I need to pop-up a new window with a custom URL?

Regards,
Valeriu

[René]

Hi Valeriu,

Generally, all you need is possible.

[quote]* I need a custom jsp to be executed on some event - is it possible?[/quote]
Custom code is executed once an interaction is accepted (answered) by an agent by default. It's possible to execute custom operation even on other desktop-related events like EventRinging but it makes customization as bit complex

[quote]* I need this jsp to connect to a Oracle database and query some data - is this possible, as well?[/quote]
Yes, it's possible but you would need to copy Oracle JDBC drivers to GAD's Tomcat instance.

[quote]last but not least I need to pop-up a new window with a custom URL?[/quote]
Yes, possible

I would recommend you reading the Genesys Desktop 7.6 Developer's Guide at first. You can find there useful information and customization examples as well.

R.

[davianmcllm]

Custom tag libraries allow the Java programmer to write code that provides data access and other services, and they make those features available to the JSP author in a simple to use XML-like fashion. An action in a web application -- for example, gaining database access -- can be customized by using a custom tag in a JSP page. The JSP author doesn't have to understand the underlying detail to complete the action. In short, a tag library is a collection of custom actions presented as tags.