fetch agent details when agent station is known

[WS]

agent makes an  outbound call to customer and then at end of call transfers to a strategy which need to attach the agent details (employee id /user name) before sending the call to a feedback solution. Given that when the call gets transfered strategy would have only agent station .is there any way i can fetch employee id of agent . i don't think it's possible but may be someone has a better idea. If i would have login id of agent ,i could have done a DB dip to config and fetched the details .

[fnunezsa]

What softphone are you using? If you're using a custom softphone, then you can modify your code to attach Agent ID to the call when the  agent press the transfer button and the call is an outbound call.